About us

We help you unlock greatness in everyone on the journey to world-class performance

At Competitive Capabilities International, our mission is to help build efficient and sustainable organisations that empower people to do their best work. With TRACC, our continuous improvement solution, we help businesses unlock greatness in everyone on the journey to world-class performance.

What we do

We are the producers of TRACC, an integrative continuous improvement solution that has been powering improvement at leading organisations for over 35 years.

TRACC codifies every step of your improvement journey and integrates your improvement initiatives into one measurable and sustainable solution. With TRACC, you can develop a customised improvement system that unlocks greater efficiency, productivity and competitive advantage.


Partnering with you to
unlock greatness

We’re not just consultants. We’re partnering advisors who thrive on complex challenges and are passionate about coaching your business towards greatness.

Our global team includes leading value chain optimisation and Lean methodology experts, change managers and workforce engagement practitioners with years of hands-on leadership experience in global organisations.



Our Leadership Team

Jay Milligan, President and CEO  

John Mulcahy, Chairman 

Ed Koch, Chief Solutions Officer 

James McIntosh, Chief Consulting Officer 

James Dewey, Chief Financial Officer 

Nicole Campbell, Chief Legal Officer  

Amy Brand, Chief People Officer  

Jacques Matthee, Global Digital Technology Director

Robert Kent, Global Accounts Director 

Claire du Preez, Global Marketing Director 

Gina Rendar, Sales Director NA and EU

Tony Riachi, Operations Director NA 

Alan Mitchell, Operations Director EU 

Graeme Faulkner, Operations Director ROW 

Our mission is guided by our core values


Safety, Health & Environment
We are committed to protecting our people and the environment


We value honesty, fairness and ethical behaviour


Shared Learning
We value openness and curiosity and share our knowledge freely


We promote innovative thinking and creative problem-solving


Customer Focus
We understand our customers’ needs and build lifelong partnerships


We are committed to excellence and deliver on our promises


We believe collaboration is the key to success in a fast-changing world

“’We’ve enjoyed a 27-year journey with CCi — capturing what works and tackling challenges together. The CCi team is a great partner and sounding board, always bringing new knowledge and ideas into our organisation, helping us to test out new thinking.”Head of Manufacturing Development, Global brewing and beverage company

Ready to unlock the capabilities that will
transform your value chain?

Get in touch and let’s get the conversation started