Does helping leading organisations achieve world-class performance sound exciting? Well keep reading, because Competitive Capabilities International (CCi) has a fantastic opportunity for a First Line IT Support Engineer with 2 - 4 years IT support experience to join our IT team.
About Competitive Capabilities International (CCi)
At CCi, our mission is to help build efficient and sustainable organisations that empower people to do their best work. With our continuous improvement platform and digital applications, we help businesses unlock greatness in everyone on the journey to world-class performance.
CCi has a 35-year track record of helping leading organisations build competitive capability through maturity-based best practice implementation. We are immensely proud of our continuous improvement solution, TRACC, which has transformed over 3000 supply chains in more than 75 countries.
About this role
As a member of the IT team, you will provide first line support for everyday support issues and aim to solve problems at the first point of contact to ensure the customer can continue with their day with minimal impact. With this in mind, you will make an impact from day one by:
Deliver high-quality on-site and remote support on a range of technical incidents and problems across the organization
Troubleshoot install maintain Windows device setup and support, as well as Office 365 support – Outlook, OneDrive, Teams, OneNote, Office suite
Responsible for device enrolment and management in Microsoft Intune
Have a ‘hands on’ problem-solving approach, solving problems within strict helpdesk SLA timeframes
Assume responsibility for Zendesk helpdesk administration - adding, reviewing and assigning tickets to the team appropriately
Work on support tickets in office and supporting remote staff via Teams
Complete IT tasks for user setup and configure for onboarding and off boarding
Assist with approved IT procurement from approved IT vendors
Review device warrantee status and maintain the records in the asset register to manage device lifecycle
Take ownership of the hardware and software asset register
Produce any follow up actions and escalate as necessary within the business
Expected to work after hours as and when required
Relevant diploma/degree in Computer Science
2-4 years’ IT Support work experience
Have a sympathetic and understanding approach
Good understanding of PC and laptop hardware set-up and configuration
Excellent telephone manner and face to face communication and interpersonal skills
Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies
Relevant 1st line / Helpdesk support experience
MCP certification would be beneficial but is not essential
Experience using and troubleshooting Microsoft 365 and the Office suite of products
Very good technical understanding of current leading technologies, suppliers and industry terminology
Able to prioritize under pressure and work to deadlines
Excellent Decision making, judgement, planning and organization skills
Flexible, calm and approachable, ‘can do’ attitude
Solid customer relations skills to understand employee concerns and requirements
Ability to work well within a team, supporting other team members
Willingness to gain relevant qualifications and accreditation's
The job holder reports to the IT Manager.
Work closely with the IT Team, department heads and senior management
Work collaboratively and effectively with service providers
Work closely with departments implementing business requirements
Come, unlock greatness!
Preference will be given to candidates from previously disadvantaged groups.
To apply for this position, please click here.
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